Legal Policies – HBEKAA SURF MOROCCO

⚖️ Legal Notice

Company Identification

HBEKAA SURF MOROCCO is a Moroccan company officially registered at the Casablanca Commercial Court.

• Business Name: HBEKAA SURF MOROCCO
• Trade Register (RC): 273655 – Casablanca
• Tax Identification Number (IF): 68263456
• Headquarters (Domiciliation): 26, Avenue Mers Sultan, Apt 3, Etage 1, Casablanca, Morocco
• Email: [email protected]
• Website: https://hbekaa.com

Note: This is a domiciliation address for administrative purposes only. It is not open to the public.

Hosting

The website is hosted by:

• Hosting Provider: 10Web
• Website: https://10web.io

🚚 Shipping Policy

Delivery Times

Orders are processed within 24 hours and shipped within 24 to 72 hours after confirmation.

Shipping Areas

We deliver anywhere in Morocco using trusted delivery partners.

Delivery Charges

Delivery fees are calculated based on your location and displayed at checkout.

🔄 Return & Exchange Policy

Eligibility

You may request a return or exchange within 3 days of receiving your order.

• Requests made after 3 days are not eligible.
• Items must be unused, in original packaging, and in perfect condition.

Non-Returnable Items

We cannot accept returns for:

• Personalized or custom-made items
• Items marked as final sale

Process

1. Contact us at [email protected] within 3 days of delivery.
2. Provide your order number and reason for return or exchange.
3. We will provide instructions for returning your product.

Note: Return shipping costs are borne by the customer unless the item was defective or incorrect.

🔒 Privacy Policy

Personal Data Collection

We collect personal data to process your orders and improve our services. This may include:

• Name, phone number, email address
• Shipping and billing addresses
• Payment details (securely processed via our payment partners)

Use of Data

Your data is used for:

• Order processing and delivery
• Customer support
• Marketing (only if you opt in)

Data Sharing

We do not sell or rent your personal information. Data may be shared with:

• Delivery companies for shipping purposes
• Payment processors for secure transactions

Security Measures

We implement SSL encryption and other security measures to protect your data.

Your Rights

You can request access, correction, or deletion of your personal data by contacting us at [email protected].

🍪 Cookies Policy

This website uses cookies to:

• Enhance functionality
• Analyze traffic
• Offer personalized content

You can disable cookies in your browser settings, but some features may not work properly.

📜 Terms of Service

Website Usage

By using this website, you agree to:

• Use the site lawfully
• Not misuse our services or violate laws
• Respect our intellectual property rights

Product Information

We strive to ensure product details and images are accurate, but slight variations may occur.

Pricing & Order Acceptance

Prices are in Moroccan Dirhams (MAD) and include taxes unless stated otherwise. We reserve the right to refuse or cancel orders for any reason (e.g., stock issues, suspected fraud).

📞 Contact Us

For any inquiries regarding these policies:

• Email: [email protected]
• Website: https://hbekaa.com
• Address (for administrative use only): 26, Avenue Mers Sultan, Apt 3, Etage 1, Casablanca

Note: This is a domiciliation address only. No walk-ins or visits are accepted.